We want to advice you to first contact us about your complaint, by an email to firstname.lastname@example.org. When we can not find a suitable solution, it is possible to report your disagreement via Stichting WebwinkelKeur for mediation. From the 15th of February 2016 it is possible to report your complaints via the ODR platform of the Europian commission. You can find this ODR platform at http://ec.europa.eu/odr. It is possible to report your complaint via the OR platform, when it is not currently processed anywhere else.