What to do when you detect a defect in your item?
All returns should be in new and unused condition.
What to expect when your are not satisfied with the ordered item?
When you are not satisfied about the ordered item, we will try to find the most suitable solution.
How long does it take to process a returned item?
The fund or exchange should appear within 7 days after receiving the complaint.
who is responsible for the costs to return your order?
When the complaint is justified after checking the returned items, we can offer you a free return policy.
Is it possible to return undamaged products?
Undamaged items can be returned within 14 days.
How long do I have to return my item?
Within 14 weeks after receiving the order.
How long does it take to process the payment of my return?
within 14 days after receiving the order
How to return my product?
In the original packaging
Is it neccesary to contact the custumer service via mail or telephone before returning my product?
Before returning your item, remember to get in touch with us via email email@example.com.
Where to send my returned item?
Products can be returned to the adress mentioned as sender at the package lable.( WO Lease – Plantage 132, 1943 LR Beverwijk Netherlands)
Is the refund going to be similar to the costs used to buy the product?
When the complaint is justified, we will refund the costs.
How long do I have the right to return my items?
You have the right to cancel your order without reasons within 14 days after receiving your item. After cancellation of your product, you will have another 14 days to return the items. You will receive a full refund of the costs made to order your product. Just the costs to return the item from your adress to our webshop, will be at your own dispenses. When using your right of withdrawal, the product and all included attachments and -when possible- in usused state and original packaging will be returned to the entrepreneur. If you would like to use the right of withdrawal, you can contact us via firstname.lastname@example.org. We will process the refund within 14 days after returning the item, provided that the items are undamaged and in proper state.